Effective Date June 14, 2017
- Children. Our Site, Software, and Services are not geared towards children under 13. Our Services may be used by children under the age of 13 only with the consent of a parent or guardian.
- Types of Data We Collect. “Personal Data” means data that allow someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
- Information You Provide to Us. If you contact us via email, we will collect your name and e-mail address, as well as any other data included in the e-mail. If you register and use the Software, we will collect your name and all other data provided as part of the registration process. We also collect any information uploaded or otherwise input by you while using the Software and Services, including, but not limited to, information related to medications you are taking and other health-related information about you.
- Information Collected via Technology.
- We currently use Google Analytics. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google Analytics uses its own cookie to track visitor interactions. Website owners can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. Please see the following links for more information about Google Analytics: http://www.google.com/privacy.html and http://www.google.com/analytics/tos.html
- We do not currently share any personal information of our Users with third parties for their direct marketing purposes. If our practices changes we will notify you as required by applicable law.
- Use of Your Personal Data
- General Use. We use your Personal Data to:
- identify you as a user in our system;
- conduct research
- improve our Site, Software and Services;
- provide the Services you request;
- send you administrative e-mail or other notifications;
- respond to your inquiries; and
- send you newsletters, surveys, offers, and other promotional materials related to Proteus products and services, including, but not limited to, the Site, Software and Services (“Promotional Emails“).
- Creation of Anonymous Data. We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Services and improve the performance of the Software and the Site. Proteus reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in its sole discretion.
- Aggregated Data. We use aggregated Personal Data and other data to conduct research and for other purposes.
- General Use. We use your Personal Data to:
- Third Party Service Providers. We may share your Personal Data with third party service providers: to provide you with the Site, Software and Services; to conduct quality assurance testing; to provide technical support; and/or to provide other services to Proteus. These third party service providers are required not to use your Personal Data other than to provide the services requested by Proteus.
- Other Disclosures. Regardless of any choices you make regarding your Personal Data (as described below), Proteus may disclose Personal Data if it believes in good faith that such disclosure is necessary
- in connection with any legal investigation;
- to comply with relevant laws or to respond to subpoenas, court orders, warrants, or similar documents issued by a court having jurisdiction and served on Proteus;
- to protect or defend the rights or property of Proteus or users of the Services; and/or
- Your Rights Regarding Your Personal Data.
- Access to Personal Data. If you wish to have access to the Personal Data that we have concerning you, or to have incorrect information updated please email us at [email protected] We will respond to your request within 30 days.
- Retention and Deletion of Personal Data. We will retain your information for as long as your account is active to provide your Services. You may request that we delete your Personal Data, but please note that we may be required to keep this information and not delete it under applicable law (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information as necessary to comply with our legal obligations, resolve disputes, enforce our rights, or similar purposes. Following any deletion request, we may retain data related to your account in aggregate form in case you want to reactivate your account at some point in the future.
- Security of Your Personal Data. Proteus is committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Proteus uses reasonable efforts to protect your Personal Data, Proteus cannot guarantee its absolute security.
Attention: Privacy Department
2600 Bridge Parkway
Redwood City, CA 94065
Effective Date March 1, 2017
What Data will Proteus collect and how will that Data be used?
Data We Collect Directly From You. Your use of the Portal requires registration. The initial registration data is limited to basic identifiers such as your name, email address, and other data. We collect data from you that you have voluntarily submitted. For Users under the age of 13, their parents will be asked to provide consent permitting us to collect registration information, analytical data and any of the other data we collect from Users. A parent may revoke his or her authorization at any time and may request that we discontinue our use of any data collected from that parent’s child under the age of 13. Please see the section titled “Choices Regarding Your Data” below for more information. Please note that revoking your authorization to collect data may result in the User no longer being able to use the Services. We collect analytical data generated by the Service. Data required for use of the Service will be identified as such. The following are other examples of personal data that Proteus might collect about you:
- Registration data (e.g. Name, email address, and password and from the Consumer and other optional information provided such as – phone number, gender, height, weight, and date of birth).
- Data generated by the Service during use (e.g. Information about when medications are taken, physical activity levels, rest patterns, other physiologic metrics, patch connection to the body and the mobile app, patch battery status, etc.);
- Data relating to your use of the Service (e.g. Smart notifications, alerts, and permission settings, depending on the functionality of your version of the Portal), your receipt of smart notifications and alerts, and your access to the Portal;
- Data that you provide when responding to questionnaires and surveys; and Data about you when you contact Proteus (for example with a question about the Service or Portal) or if we contact you in connection with the Service or Portal.
Data We Collect Automatically. We automatically collect “Log Data” about your use of the Portal through cookies, web beacons, and other technologies, including: your domain name; your operating system; your browser type and operating system; web pages you view; links you click; your IP address; internal service provider (ISP); referring/exit pages; date/time stamp; and the length of time you use any portion of the Portal and different actions you perform when using the Portal. We also collect “Log Data” about your use of the mobile app, including: mobile device ID; location and language data; device name and model; operating system type, name, and version; your activities within the mobile app; and the length of time that you are logged into the Portal through the mobile app. We may combine this data with other data that we collect about you.
Data We Receive From Others. Depending on the type of Service being provided to you and the authorization that you provide, we may receive additional data about you from your healthcare team, including: basic data such as age, gender, and height; and medical adherence data. In order for your healthcare team to share such information with us, you must authorize such sharing. You may revoke that authorization at any time. At the time of your registration for the Service, you will receive a form of authorization. You are not required to sign or accept the authorization in order to receive the Services.
Combined Data. Data generated by the Service will be combined with other data to improve the Service.
Use of Personal Data. Personal data will be used to:
- provide you with the Service;
- enable the Service to send smart notifications and alerts in accordance with Portal functionality and User settings;
- contact you with administrative/service related notices;
- investigate, and assist you with, any questions or complaints that you may have about the Service or Portal; and/or
- contact you for feedback, opinions and suggestions related to the Service and Portal via email, Portal surveys, telephone calls and other similar means. Your participation in such feedback activities is voluntary.
Use of Combined Data. Combined data with no personal identifying information will be used to:
- conduct research and product development;
- carry out market research;
- to improve clinical care and contribute to medical science and literature;
- analyze use of the Service and Portal;
- analyze the performance of the Service and Portal;
- enhance the Service and Portal and to develop new products and services; and/or
- support Proteus’s commercial product offering.
Use of Log Data. We use Log Data for:
- optimizing the Portal; and
- resolving technical issues.
Push Notifications. We send push notifications to notify you of product related data. If you no longer wish to receive these types of communications, you may turn them off at the device level. However, by doing so, you may alter the way the Service operates. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification data. We will send application updates to your device, which you can decide whether or not to install depending on your device’s setting. If you have a Proteus provisioned device, updates will usually install automatically if the Service is active.
- to our service providers who are involved in providing the Service or Portal; these third parties will not use personal data other than to provide the services requested by Proteus;
- in aggregate or de-identified format with third parties for marketing, advertising, research, analytical, or similar purposes;
- to researchers by your participation in surveys, but we will not share personal data for research purposes without your prior consent;
- in connection with any legal investigation or where Proteus (or our service providers) are required to do so by law, regulation or legal proceedings or to respond to subpoenas, court orders, warrants or other similar documents issued by a court having jurisdiction; and/or to protect or defend the rights or property of Proteus, our service providers, or other users.
- Enabling Caregivers to see Consumer Data. If you are a Consumer, you can allow people you trust, such as your designated healthcare professionals or family members, to become Caregivers. You can allow access to your data via the Portal. You may choose Caregivers to receive smart notifications and alerts regarding data that is collected or generated by use of the Service. The extent to which a Consumer can manage each Caregiver’s access rights will vary based on Portal version and features. Consumer may also terminate or change a Caregiver’s access at any time, subject to Consumer’s Internet connectivity at that moment. Each Caregiver’s access will automatically terminate upon termination of Consumer’s access to the Service. Details of how Consumer can manage each Caregiver’s access can be found in the Help section of the Portal.
- Cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Portal, while others are used to enable a faster log-in process or to allow us to track your activities on the Portal. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Portal. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through the Portal.
- Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about User activity and to retain login information.
Disabling Cookies. If you access the Portal from the Internet instead of our mobile app, your web browser may be set to automatically accept cookies, but if you prefer, you may edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to the Portal who disable cookies will be able to browse certain areas of the Portal, but some features may not function.
- Children Under 13. The Service may be used by children under the age of 13 only if they are registered by a parent or guardian in accordance with applicable laws. Parents of Users under the age of 13 will be required to provide consent as described in the section titled “What Data will Proteus collect and how will that Data be used?” and will be permitted to revoke their consent to further use and maintenance of information about their child as described in the section titled “Choices Regarding your Data.”
- Retention of Your Data. Proteus will keep your data for as long as your account is active or as long as it is necessary to fulfill the purposes for which it was collected, as necessary to comply with our legal obligations, to resolve disputes, enforce our rights or similar purposes, or to the extent permitted or required by law.
- Security. Proteus uses a variety of security technologies and procedures designed to help protect data from unauthorized access, use, or disclosure. Any sensitive data transmitted through Proteus applications will be encrypted during transmission. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, Proteus cannot guarantee its absolute security. Each user is responsible for keeping their individual password secure and confidential. You should take all necessary steps to ensure the confidentiality of your passwords to avoid third parties gaining unauthorized access to Consumer’s data. Proteus accepts no responsibility for any loss, damage or harm arising as a result of Consumer or Caregivers sharing or disclosing passwords to others. Please contact us immediately via email or the postal address listed below if you suspect that there has been any unauthorized access to your account.
- Contacting us about Your Data.
Please contact Proteus Customer Support if you have any questions about the data that Proteus holds about you and for any request you may have to access, correct or delete your personal data. Please contact us at the following email address: [email protected]If you wish to contact us via postal mail, our address is provided below.Proteus Digital Health, Inc., 2600 Bridge Parkway, Redwood City, CA 94065, United StatesCustomer Support:U.S. Phone: +1 855 255 5858
English language support available
All geographies, Helpdesk Email: [email protected]